Returns & Shipping 


Returns

Here at Wested Leather Co we understand that you may have a lot of questions about shipping, production etc.

This section should help you answer all those queries.

We understand that shopping online is difficult and sometimes things go wrong or don't fit properly, hopefully we can help you find a solution to any issues like that, if you're still left confused please email sales@westedleather.com

Please make sure all returned items are returned to us in the original packaging and that all jackets are not crushed / rolled into a bag as this causes irreversible damage to the jackets and we will not accept damaged jackets back and a charge may be applied to the refund if this is the case.

Any Custom-Made Jackets or X Custom Jackets purchased or ordered with a back or sleeve length of 23.5" or shorter are non-returnable & non-refundable and do not qualify for the 50% remake as we are unable to sell these short jackets on.

Sale Items Including X-Custom Made or discounted items are non-returnable and non-refundable.

Any items that are returned and exchanged are then non-returnable and non-refundable.

Return Address:

Wested Leather Co Ltd
The Barn
Wested Lane
Swanley
Kent
BR88EF
ENGLAND

Email: sales@westedleather.com

Tel: +44 01322 660654

All items except custom made, personalised or sale items can be returned unless marked as ‘non-returnable’ when ordering. Stock (standard sized) items will be given a full refund. We do NOT refund postage.

If a custom sized / made to measure item is returned, they are subject to a 50% charge from the original price, for example, if you paid £100 for a custom jacket we would charge you £50 for a remake plus shipping after you have returned your original jacket in an un-worn condition to us at your own cost. We do not pay the cost of the return postage.

If you have had made any variations apart from from the standard options available i.e. different pockets added or quilted linings then the jackets are non-refundable and non-returnable as they are not a standard jacket and have been made and modified explicitly for you and so we can't sell them on.

UK Customers have 14 days from receipt to decide whether to return an item for refund.

Overseas Customers have 30 days from receipt to decide whether to return an item for refund.

If you want to return a custom-made jacket, please contact sales@westedleather.com to discuss return and remake options.

If you have ordered a stock item, please fill out the return form that comes with the package and send the item back for a refund. We ask that customers pay the return postage.

For overseas customers ONLY - please follow the below instructions to avoid any postal delays:

1. Parcel must be BOLDLY marked JACKET FOR REFUND or REPAIR Etc and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges and taxes which we will not accept or pay and the parcel will be refused.
2. Please ensure you mark the product as the correct value and state the items origin is from the UNITED KINGDOM
3. PAY the postage and any duties or fees that need to be paid we will not except the charges. DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund.
4. Refunds will be given when items received back at the shop and have been checked over - this can take 2-3 days after delivery.​​​​​​​​​​​​​​

Exchanges

We do not Exchange items, but standard items can be returned for a refund and you can then place a new order for the correct size etc, these will be shipped straight out if in stock. This is unfortunately due to shipping costs being too high for exchanges.

Please note that this is the policy for ANY STANDARD ITEM NOT CUSTOM MADE if you are returning multiple items it is best to contact sales@westedleather.com first, all return postage costs are to be paid for by the customer.

For overseas customers ONLY - please follow the below instructions to avoid any postal delays:

1. Parcel must be BOLDLY marked JACKET FOR REFUND OR REPAIR ETC and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges.
2. Please ensure you mark the product at the correct value, pay any duties or fees that are due and state the items origin is from the UNITED KINGDOM
3. PAY the postage, we will not except any charges. DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund.

All packages sent by Wested Leather MUST be signed for so please ensure someone is available and keep an eye on your tracking number - you will be sent tracking number by us and by the courier company that is delivering your parcel. All of our couriers try to deliver the package three times after which they will return it to us.

Please note overseas shipments may be charged a custom fee, import duty or Vat or any other fees on delivery and this down to the customer to pay as this is not included in the shipping costs and Wested Leather Co Ltd are not liable for these or any other costs.

Wested Leather cannot discuss import duties or any other charges for your country as these change in every country and are out of our control.

Shipping Information

Delivery Companies and Info.

We only use APC Overnight & DHL to ship our parcels, so everything is tracked.

UK – Sent Via APC Overnight – Next Day Delivery - Mon - Fri Only - £8.50
Europe – Sent Via DHL – 3 to 5 days Delivery - £20
USA & Canada – Sent Via DHL – 2 to 7 days Delivery - £30
Australia, China, Japan, etc – Sent Via DHL - 4 to 8 days - £40

We do not send to Russia at the moment due to issues in the Russian postal system.

ONLY APPLIES TO OVERSEAS CUSTOMERS. Delivery does not cover any extra charges such as local taxes or import charges, Vat etc and these are the customer's responsibility to settle. Unfortunately, these charges change per address / country making it impossible to add them within the price. We try to keep our postage as low as possible to enable an overall lower price for our customers.

All parcels sent from Wested Leather are tracked to ensure the safety of your goods.

A Signature is required upon delivery, as may some custom duties or other charges dependent on your address and these are payable by the customer.

If you need any further information please feel free to send an email to the shop sales@westedleather.com and we will see if we can help you further.